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US PA Pittsburgh |
Transportation Service Coordinator |
Leveraged Execution Providers | 7/16 | |
| Details: SUMMARY Arrange, track and communicate the status of the transportation for our customer’s goods. This will include, but not be limited to, inbound to Armada’s redistribution facilities, inbound to our customer’s distribution centers and inbound to manufacturing centers. Utilize LXP’s preferred carriers and TMS to optimize service, guarantee capacity and optimize mode of transportation.  RESPONSIBILITIES  Assign and tender shipments to LXP’s preferred carriers using Armada’s transportation management system (TMS) to optimize service, capacity and cost. Coordinate dedicated and continuous move tenders as appropriate. Manually tender load(s) that have not been accepted through the TMS  waterfall carrier selection by calling carriers to verbally secure capacity to cover the load(s) as required. Input delivery date changes sent in by the Distribution Center in TMS System and communicate the changes to the carrier. Assist carrier in any way (help obtain appointments, etc.) to ensure on time delivery. Monitor shipments to ensure on-time pick up and delivery utilizing the Supply Chain Monitor (SCM) in the TMS. Proactively follow up as required to insure desired service results are secured and issues are communicated to all parties. Coordinate first response activity to resolve service issues. Escalate issues as required to your Team Lead and/or Assistant Manager. Assist carriers in resolving issues regarding loading, unloading, appointments, unplanned accessorial requests, etc. and communicate to appropriate parties as necessary. Support shipping/receiving locations with carrier issues, trailer pool coordination, rush shipment arrangements, and problem resolution as necessary. Escalate chronic issues to your Team Lead and/or Assistant Manager for review. Load Note in TMS all supplier, distribution center, and carrier issues and correspondence to create a time line documenting what occurred on a load and what we did to resolve the issue – for future reference. Manage Lean (TMS) advisors utilizing the regional shared Microsoft Outlook mailboxes and network e-mail communication through your personal Microsoft Outlook mailbox. Review and process Non-Detention Accessorial requests for your region. Work within the weekend shift rotation as well as rotating into a variety of shifts during the week. Cover the On Call Phone as part of the scheduled rotation. When applicable, Manually Enter Orders into the TMS using the order entry function. Analyze existing shipping processes for possible improvements and provide support for various implementation plans to effect ongoing productivity improvement. Analyze carrier routing guide and carrier capacity utilization to adjust system parameters to obtain maximum cost savings and service levels. Manage the Transportation Planning Tool (TPT) to Organize and consolidate LTL shipments into truckloads to facilitate improved transit times and customer service while reducing transportation expense as required.        Coordinate return disposition of refused/returned goods as required. Maintain excellent communications and service with shipping/receiving locations and carriers. Become well versed in understanding all Operational Standard Operating Procedures (SOP’s) and the Business Continuity Plan (BCP). | ||||
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